Please read these Terms of Service carefully before using ClinStudy®. By accessing or using our platform, you agree to be bound by these terms. If you do not agree, you may not use our services.
ClinStudy® ("Platform", "we", "us", "our") is a software-as-a-service (SaaS) platform designed to facilitate connections between clinical trial sponsors ("Sponsors") and service providers ("Providers") in the life sciences industry.
ClinStudy® is strictly a facilitation platform. We:
ClinStudy® does NOT:
You acknowledge and agree that:
ClinStudy® charges through published subscription plans, usage limits, and approved add-ons. Fees are shown before purchase and may vary by sponsor or provider package.
Each sponsor or provider team member uses their own account. A company administrator assigns and may revoke access within the company allowance. Reporting lines do not grant permissions. Invitations reserve seats until accepted, cancelled or expired. Shared company limits and any individual limits continue to apply.
Additional seats require a reviewed offer and explicit billing acceptance. The standard monthly marginal schedule is EUR 199 for each of the first three additional seats, EUR 149 for the fourth and EUR 99 for the fifth; custom plans and signed offers may differ. The offer or checkout states the applicable taxes and renewal terms. Administrative exceptions do not create a charge. A change to published defaults does not silently reprice an existing subscription.
Sponsors may apply for Venture Access from Plans. Its application conditions and Sponsor Agreement addendum are shown before submission and retained with the application. Submission, eligibility review or AI advice does not promise financing, licensing, discounts or access.
Any program support, consideration, milestones, reporting, intellectual property rights and termination provisions must be defined in a separate reviewed agreement. It requires all designated sponsor signatures followed by the authorized ClinStudy counter-signature and confirmation of activation conditions. Existing subscription and Sponsor Agreement terms continue to apply except where that executed agreement expressly changes them. Participation does not influence provider rankings or sponsor sourcing decisions.
Agent usage notice · ai-agent-usage-2026-10-31-v1 · separate from AI processing consent
When you instruct the AI agent to act, you authorize it to use supported application controls on your behalf within your signed-in company, role, permissions and request. This may create or change records. Existing validation, required confirmations, signatures, payment approvals and access restrictions still apply. Review the requested scope and reported results; a proposed action, click or pending request is not proof that a change was saved.
AI agent actions use credits. Each successfully validated AI planning decision is charged at the selected model’s displayed rate, in addition to the normal chat response charge. A multi-step task can require several decisions. A decision can choose an action, inspect a result, ask for clarification or conclude a task. One decision may fill several fields; charging is not per field, click or saved record. The charge pays for the AI decision, not a guaranteed business outcome.
Sending an instruction to the AI agent authorizes the requested AI work and its applicable credit use. The selected model rate, maximum additional agent credits and recorded usage are available in AI settings and billing. An app task permits up to 24 AI planning decisions within 20 minutes at the selected rate. The normal chat response charge is separate from that additional maximum. Company balances, individual permissions and spending limits still apply. Reaching a limit pauses further AI work; a new user instruction may start a new chargeable task.
A failed or invalid AI model turn refunds only that turn’s reserved credits. Earlier successful decisions remain charged, including when a later application action is rejected, declined, interrupted or paused. Checking task status, delivering an already-decided action, recording its result, cancelling, or retrying the same delivery does not add an AI decision charge. Retrying model work as a new decision or sending another request can consume credits. Completed changes remain saved when a task stops.
A requested daily or weekly report requires an explicit finite total credit budget and has a finite total run limit: 30 reports by default, with a maximum of 365. Each successfully validated report uses one response charge at the selected model’s rate, separately from the chat used to set up or change the schedule. Limits include past usage and reserved work; they do not automatically renew. Reports are saved to the requesting user’s private conversation and are not emailed. A changed model price, AI destination or required access, an exhausted budget, or an uncertain earlier run pauses further scheduled work for review. You can inspect usage, pause or cancel the schedule, or explicitly change its total limits. An already dispatched report may finish after pause or cancellation. Scheduling does not authorize automatic credit purchases, outbound messages or arbitrary background app changes.
An active approved customer-managed AI connection follows its existing commercial terms: the AI supplier bills model usage separately and ClinStudy platform model credits are not deducted for that route. Company usage limits and any separately accepted connection subscription still apply. Internal Admin operator use is platform-funded and recorded separately; it is not charged to a customer company wallet.
Review AI usage and the credit ledger for charges and refunds. This versioned notice explains AI agent usage for future requests and is included in newly generated platform agreements. It does not rewrite previously accepted or signed documents, change an existing subscription price, or replace your company’s separate AI processing consent.
Critical Understanding:
ClinStudy® supports pre-award sourcing workflows such as provider discovery, quote requests, shared quote rooms, comparisons, and provider selection. The legal and commercial relationship is exclusively between the Sponsor and Provider.
ClinStudy® does not hold funds, release payments, adjudicate deliverables, or manage post-award payment obligations. Any contracts, invoices, purchase orders, or payment terms are handled directly between the parties.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
We expressly disclaim responsibility for:
No Medical or Scientific Advice
ClinStudy® does not provide medical, scientific, or clinical advice. All scientific decisions regarding trial design, patient safety, endpoints, and methodologies must be made by qualified professionals.
No Financial Advice
ClinStudy® does not provide financial, investment, or business advice. Budget estimates, cost projections, and financial analyses are for informational purposes only. Consult qualified financial advisors.
No Legal Advice
ClinStudy® does not provide legal advice. Contract templates, compliance checklists, and regulatory information are for reference only. Consult qualified legal counsel for all legal matters.
No Regulatory Advice
ClinStudy® does not provide regulatory advice. Information about FDA, EMA, or other regulatory requirements is for general reference only. You are solely responsible for regulatory compliance.
AI-Generated Content Disclaimer
AI features are powered by third-party services (including OpenAI). AI outputs may contain errors, hallucinations, or inaccuracies. AI is not trained on your specific data. Never rely solely on AI outputs. See our AI Disclaimer for full details.
Subscription fees are non-refundable except where required by mandatory applicable law or expressly agreed in a separate written agreement signed by ClinStudy®.
Paid access is billed under the subscription plan selected at purchase. Users remain responsible for evaluating the plan before purchase and for maintaining their own records of platform activity.
No refunds are provided for:
Personal data, cookies, and processor obligations are governed by separate ClinStudy® legal documents incorporated by reference where applicable:
Where ClinStudy® processes Customer Personal Data on behalf of a Sponsor or Provider as processor, the ClinStudy® Data Processing Terms apply and control for that processor processing.
You agree to indemnify, defend, and hold harmless ClinStudy®, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
These Terms shall be governed by and construed in accordance with the laws of Hungary, without regard to conflict-of-law provisions.
Any disputes arising from these Terms or your use of the Platform shall be submitted to the competent courts of Hungary, with venue in Budapest unless mandatory law requires otherwise.
You waive any right to participate in a class action lawsuit against ClinStudy® to the maximum extent permitted by Hungarian law.
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or Platform notification at least 30 days before changes take effect. Your continued use of the Platform after changes become effective constitutes acceptance of the modified Terms.
If you have questions about these Terms of Service, please contact us at:
ClinStudy® Legal Department
Email: legal@clinstudy.com